The hygiene recall that sends itself
Six months after the visit, the patient gets his recall and books into a real open hygiene slot — with no call from the front desk.
Made in Québec · deployed across Canada
Management software for dental clinics
Appointment reminders, files and payments — the clinic runs, you focus on care. One system — your website, your operations, your clients and your payments — actually built by a local team.
An opened slot gets filled
A cancellation is offered to patients waiting on a visit; the first to accept takes the chair.
The insurance receipt, without chasing
The receipt goes out at the end of the appointment and stays in the patient’s portal. His data stays in Canada (Law 25).
A dental clinic runs to the minute
In dentistry the scarce resource isn’t the patient: it’s chair time and hygienist time. An 8 a.m. no-show is never made up, a three-visit treatment plan that loses its second visit becomes a dormant file, and a claim filled in wrong comes back three weeks later. A clinic’s software is what prevents those holes.
We build everything around the clinic: online booking that actually fills the schedule, hygiene recalls that bring patients back on their own, the administrative file, the insurance receipt, and the portal where the patient finds his appointments. Clinical notes and images stay where they belong — we don’t claim to replace a clinical chart.
Hygiene recalls, the clinic’s real engine
A healthy clinic lives off its recall: the patient seen six months ago who comes back without being convinced. On paper that recall happens when someone has time; in practice it’s the first thing to fall on a busy day.
The last visit date and the next recall live on the patient file, and the recall goes out on its own — text or email, inside the daytime window, with a link to book straight into real open hygiene slots. A patient who doesn’t answer is followed up once, not five times. Consent, sending window and unsubscribe are coded into the system, not left to in-the-moment judgement.
No-shows and the chair that sits empty
A last-minute cancellation costs more than an hour: it costs the hour and the chance to have given it to someone else. The usual reflex — calling three patients in a row — works badly because you have to guess who is free.
When a slot opens, it’s offered to patients whose treatment is pending or whose recall is due; the first to accept takes the chair. Confirmations go out the day before, attendance is checked on arrival, and a patient who piles up no-shows is visible on the file rather than in the front desk’s memory.
Treatment plan, receipt and insurance
A treatment plan means several visits, often several months, and almost always a money question: what’s covered, what’s left to pay, what the insurer reimburses the patient. A patient who doesn’t understand his share postpones his visit.
The plan is tracked visit by visit: what’s done, what’s left, the next date. At the end of the appointment the receipt goes out with what the claim needs, and the patient finds it in his portal instead of calling the clinic in February for his taxes. Payment is taken on site or by link, and the remaining balance is visible on both sides.
New patients and the first appointment
A new patient searches “dentist” with his neighbourhood’s name, opens two or three clinics and takes the one where he can book right away. If a first appointment requires calling during office hours, there’s a good chance he won’t call.
The clinic’s page shows the team, the services, the insurers accepted and the real schedule, with booking available outside opening hours — evening is exactly when people deal with this. The intake form (contact details, insurer, reason for the visit) is filled in before the visit, which saves the front desk time and avoids spending the first appointment on paperwork.
What dental clinics ask us
- Does this replace our clinical chart?
- No, and that’s deliberate. Clinical notes, radiographs and treatment codes stay in your dental software. We take everything around it: the website, booking, recalls, the patient portal, billing and payments. We say plainly where we stop.
- Our patients are older, they call rather than book online.
- Online booking is added to the phone, it doesn’t replace it. What changes most for a calling clientele is the automatic recall and the day-before confirmation: fewer outbound calls to make, fewer forgotten appointments.
- Is it compliant with Quebec’s Law 25?
- Data is hosted in Canada, each clinic is partitioned in the database, and consent, sending window and unsubscribe are coded into the system. What touches professional secrecy and the clinical record stays your responsibility and your college’s — we don’t stand in for it.
Want us to build it for dental clinics?
Answer a few questions: your demo builds itself before your eyes, tailored to your trade.