There are two of us, one on the road. Is this too big for us?

It’s the opposite of the problem: with two people, nobody has time to run an office. What matters is that the missed call gets called back, that the work order fills in on site, and that the invoice goes out on its own. The system is built to the size of your business, not to that of a fifty-truck franchise.

How is the evening and weekend emergency rate handled?

It’s a setting in your system, not a line to add by hand: a job flagged urgent outside normal hours applies your rate, and the invoice shows it to the customer as its own line.

Our commercial clients use purchase orders.

A work order can carry a purchase order number and bill an entity different from where the work happened — a property manager, for instance. That gets configured when we build it, instead of living in a separate file.

Made in Québec · deployed across Canada

Management software for plumbers

An emergency comes in, you take it, you bill it — without going back to the office. One system — your website, your operations, your clients and your payments — actually built by a local team.

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The missed call calls itself back

A text goes out immediately with the questions that sort the emergency; the request arrives qualified, with the address and the access.

The day is rebuilt on one screen

An emergency comes in, the scheduled appointments shift, and the moved customer is told without you calling him.

The invoice leaves from the truck

Work order filled in on site, photos and signature on the file, payment by link before you leave the driveway.

In plumbing, the emergency sets the day

A plumber plans his week and rebuilds it every morning. Water damage at 7 a.m. jumps ahead of the water heater install booked for 9, and the 9 o’clock customer needs to hear about it before waiting for nothing. Beside the emergencies there’s the work that pays steadily: renovation, replacement, drain maintenance, scheduled service calls.

We build the system that tells the two apart and makes them hold together: intake that qualifies the emergency, dispatch you can redo on one screen, a work order filled in on site, and an invoice that leaves from the truck instead of from the office three days later.

Sorting the emergency without losing the rest

Not every call is an emergency, and not every emergency pays. A burst pipe doesn’t wait; a dripping faucet can wait until Thursday. The sorting takes thirty seconds on the phone — or doesn’t happen at all, if nobody answers.

The missed call calls itself back: a text goes out immediately with the questions that sort it (“is water running right now?”, the address, the access), and the request arrives already qualified. From there the emergency enters the current day at your emergency rate, and the rest lands in the scheduled slots — with the 9 o’clock customer automatically told about the shift.

The work order is filled in on site

A plumber’s work documents badly after the fact. What was found behind the wall, the part replaced, the diameter, the condition of the existing piping: three days later all of that turns approximate, and it’s the next visit’s quote that suffers.

On site, the field app carries the work order: the diagnosis, the parts pulled off the truck, the time, before/after photos, and the customer’s signature. The property file keeps what matters long-term — the age and material of the piping, where the water entry, the water heater and the main drain are. Whoever goes next, even if it isn’t you, knows what he’s walking into.

Getting paid before leaving the driveway

The worst payment delay in plumbing starts when the truck pulls away. The work is done, the customer is happy, and the invoice will go out from the office next week — if there’s time left.

The invoice is built from the work order (the time, the parts, the emergency rate if it applies) and handed over on site; payment is taken by link, card or transfer. What’s still owed is followed up on its own, inside the daytime window and with an unsubscribe that works. And on bigger jobs, the approved quote, the photos and the signature stay on the file — that’s what settles a disagreement six months later.

Maintenance contracts and buildings

Emergencies pay well but can’t be planned. What stabilizes a plumbing business is recurring maintenance: annual drain cleaning, water heater inspection, backwater valve checks in a building, a contract with a manager who owns forty units.

Those contracts live as recurring visits attached to a property: the frequency, what has to be checked, the access, and the history of what was found last time. For a property manager, every job carries its address and unit number, and billing is grouped monthly with the detail per unit — which avoids the end-of-month discussion about what was done where.

What plumbers ask us

There are two of us, one on the road. Is this too big for us?: It’s the opposite of the problem: with two people, nobody has time to run an office. What matters is that the missed call gets called back, that the work order fills in on site, and that the invoice goes out on its own. The system is built to the size of your business, not to that of a fifty-truck franchise.
How is the evening and weekend emergency rate handled?: It’s a setting in your system, not a line to add by hand: a job flagged urgent outside normal hours applies your rate, and the invoice shows it to the customer as its own line.
Our commercial clients use purchase orders.: A work order can carry a purchase order number and bill an entity different from where the work happened — a property manager, for instance. That gets configured when we build it, instead of living in a separate file.

Want us to build it for plumbers?

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